Welcome to Lumiere Candles. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.
1. About Lumiere Candles
Lumiere Candles is an e-commerce brand offering candles and related products through our website. Throughout these Terms, “we”, “us”, “our”, and “Lumiere Candles” refer to Lumiere Candles.
2. Use of Our Website
You agree to use our website only for lawful purposes and in a manner that does not violate applicable laws or the rights of others. You must not attempt to interfere with the website, its security, or its normal operation.
3. Products & Product Information
We make reasonable efforts to ensure that product descriptions, images, fragrances, sizes, prices, and other information displayed on our website are accurate. However, slight variations in colour, appearance, packaging, or fragrance may occur.
Product images are for illustration purposes and may appear slightly different depending on your device or screen settings.
4. Orders & Acceptance
Placing an order on our website constitutes an offer to purchase the selected products. We reserve the right to accept, decline, cancel, or limit an order for reasons including product availability, pricing errors, suspected fraudulent activity, or other legitimate business reasons.
Once your order is successfully placed, you may receive an order confirmation through the contact details provided by you.
5. Pricing & Payments
All product prices displayed on the website are subject to change without prior notice. Any applicable taxes, shipping charges, or additional fees will be displayed during checkout where applicable.
We use third-party payment providers to process online payments. Lumiere Candles does not directly store your complete payment card details.
6. Shipping & Delivery
We aim to process and dispatch orders within the estimated timeframe shown on the website. Delivery times may vary depending on your location, courier availability, weather conditions, holidays, or other circumstances beyond our control.
Lumiere Candles is not responsible for delays caused by courier services, incorrect or incomplete delivery information provided by the customer, or events beyond our reasonable control.
7. Returns, Exchanges & Refunds
Returns, exchanges, and refunds are subject to our Return & Refund Policy available on the website.
Due to the nature of certain candle products, opened, used, damaged, or altered products may not be eligible for return or exchange unless they arrive damaged, defective, or incorrect.
Customers should inspect their order upon delivery and contact us promptly if there is an issue.
8. Candle Safety
Candles are products that involve an open flame and must be used responsibly.
Always follow the candle’s safety instructions and never leave a burning candle unattended. Keep candles away from children, pets, curtains, paper, furniture, and other flammable materials. Place candles on a stable, heat-resistant surface and extinguish them before leaving the area or going to sleep.
Lumiere Candles is not responsible for damage, injury, or loss resulting from improper use, misuse, neglect, or failure to follow candle safety instructions.
9. Intellectual Property
All content available on the Lumiere Candles website, including logos, brand names, product images, photographs, graphics, text, designs, and other materials, is owned by or licensed to Lumiere Candles unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, or commercially use our content without prior written permission.
10. Promotions & Discount Codes
Promotional offers, discount codes, and special pricing may be subject to additional terms, validity periods, product exclusions, or usage limits. Lumiere Candles reserves the right to modify or withdraw promotional offers where permitted by law.
11. User Information
When placing an order, you agree to provide accurate, complete, and current information, including your name, contact details, billing information, and delivery address.
You are responsible for ensuring that the information provided during checkout is correct.
12. Third-Party Services & Links
Our website may contain links to third-party websites or use third-party services such as payment gateways, shipping providers, analytics tools, or other service providers. We are not responsible for the content, policies, availability, or practices of third-party websites or services.
13. Limitation of Liability
To the extent permitted by applicable law, Lumiere Candles will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products, except where such liability cannot legally be excluded.
Nothing in these Terms is intended to limit any consumer rights that cannot legally be limited or excluded.
14. Changes to These Terms
We may update or modify these Terms & Conditions from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India. Any disputes shall be subject to the jurisdiction of the appropriate courts in India.
16. Contact Us
If you have any questions regarding these Terms & Conditions, orders, products, or other website-related matters, please contact Lumiere Candles through the contact information provided on our website.
Lumiere Candles
Email: Hi@lumierecandles.com
Address: Ghaziabad, UP