What types of candles does Lumiere Candles offer?
We offer beautifully crafted candles in a variety of fragrances, styles, and designs, created to bring warmth, comfort, and a beautiful ambiance to your space.
How long does it take to receive my order?
Orders are generally delivered within 3–7 business days after dispatch. Delivery times may vary depending on your location and courier service.
How should I care for my Lumiere Candle?
For the best experience, always place your candle on a stable, heat-resistant surface and keep the wick trimmed before each use. Never leave a burning candle unattended.
How long should I burn my candle?
For an even and consistent burn, we recommend following the specific burn-time and safety instructions provided with your candle. Avoid burning a candle for longer than the recommended time.
Can I return or exchange a candle?
Returns or replacements may be available if you receive a damaged, defective, or incorrect product. Please contact us within 48 hours of delivery with your order details and photographs or video of the product.
What if my candle arrives damaged?
We’re here to help. Please take clear photos or a video of the package and damaged product and contact us as soon as possible. Our team will review the issue and help with the appropriate resolution.
Can I cancel my order after placing it?
You can contact us as soon as possible to request cancellation. However, cancellation may not be possible once your order has been processed or shipped.
Do you offer gift options?
Yes, selected Lumiere Candles products can make beautiful gifts for birthdays, anniversaries, celebrations, housewarmings, and other special occasions. Availability may vary by product.
Are Lumiere Candles suitable for every room?
Our candles can be enjoyed in bedrooms, living rooms, bathrooms, dining spaces, and other suitable areas. Always place candles away from curtains, paper, children, pets, and other flammable objects.
What payment methods do you accept?
We accept the payment methods displayed at checkout. Available options may include online payments through supported payment gateways and other methods offered on our website.
How can I track my order?
Once your order has been dispatched, you’ll receive tracking information through the contact details provided during checkout.
How can I contact Lumiere Candles?
For questions about products, orders, shipping, or returns, you can contact us using the email address or phone number listed on our website.
Lumiere Candles
Email: Hi@lumierecandles.com
Address: Ghaziabad, UP