At Lumiere Candles, we carefully pack every order to ensure your candles reach you safely and in perfect condition.
Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation. Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been shipped, you will receive shipping confirmation and tracking details through the contact information provided during checkout.
Delivery Time
Estimated delivery time is generally 3–7 business days after dispatch, depending on your location and courier service.
Delivery times may vary due to weather conditions, public holidays, high order volumes, courier delays, or circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. From time to time, Lumiere Candles may offer free shipping promotions or other delivery offers.
Order Tracking
Once your order has been dispatched, you can track it using the tracking information provided by us or our delivery partner.
Incorrect Address
Please make sure your shipping address, phone number, and other delivery details are correct before placing your order. Lumiere Candles is not responsible for delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete information provided by the customer.
Damaged Package
If your package arrives visibly damaged, please take photographs or a video of the package before opening it and contact us as soon as possible.
We may request photographs, videos, order details, or other information to assess the issue and provide an appropriate resolution.
Contact Us
For any questions regarding shipping or your order, please contact us through the contact details provided on our website.
Lumiere Candles
Email: Hi@lumierecandles.com
Address : Ghaziabad, UP